Returns & Refunds

  1.    Right of Withdrawal

  2.    Exchange of Products

  3.    Method of Filing of Agreement



1.   Right of Withdrawal

The customer has the right to terminate the Agreement, pursuant to Legislative Decree 21/02/2014 n. 21 within 14 (fourteen) days from the day the order is sent off. In the event that the customer makes use of the right of withdrawal, they should notify the Supplier via the contact form in specially dedicated Web Site. Anyways, for the customer to exercise the right to a refund of the price of the Product, they will have to return the product in its intact packaging with labels, not used or worn. 
The Customer acknowledges that the right of return cannot be exercised in relation to Products that were ordered specially tailored and / or customized by the customer.
The only costs payable by the customer to exercise the right of withdrawal under this Article, are the cost of transporting the product to Forte. Products that will not be repaid under the above conditions will not be accepted by the Supplier and, consequently, have not been repaid. 
It is understood that in case of withdrawal, the Supplier is not liable for lost or stolen products occurred during the transportation of goods to the Supplier.
In case of exercising the right of cancellation by the Customer, the Supplier will refund the price of the product, within 14 days of receipt of the cancellation notice within that period provided that the goods have been returned in the condition with the methods described in this article. The customer must ship the goods delivered to the following address:

Forte srl 
Via F.lli Cervi 58
50013 Campi Bisenzio (Florence), Italy

  

2. Exchange of Products

The customer who wishes to change the size or color of the product needs to follow the return procedure and place a new order.

  

3.  Method of Filing of Agreement 

Under Article. 12 of Legislative Decree 70/03, Forte informs the customer that any order sent in digital form is stored on the server that hosts the Web site according to criteria of confidentiality and security.